Last Updated: 3 March 2025
1. Introduction
Sydney Dyslexia Pty Ltd (ABN 18 679 812 214) (“Sydney Dyslexia,” “we,” “us,” “our”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you visit our website https://sydneydyslexia.com (“Website”). By using our Website, you agree to the terms of this Privacy Policy.
2. Information We Collect
2.1 Information You Provide Voluntarily
- Name, email address, and phone number when you contact us or fill out forms
- Details provided when booking a dyslexia assessment or training program
- Comments, messages, or feedback you submit on our Website
2.2 Information Collected Automatically
When you visit our Website, our servers automatically collect certain information, including:
- IP address, browser type, and operating system
- Pages viewed, time spent on the site, and referring website
- Cookies and tracking technologies (see Section 5)
3. How We Use Your Information
We use the personal information we collect to:
- Provide, improve, and personalise our services
- Respond to inquiries, bookings, or customer support requests
- Send you relevant updates, newsletters, or marketing communications (if opted in)
- Analyse Website performance and user behaviour to improve user experience
- Ensure compliance with legal and regulatory obligations
4. Who We Share Your Data With
We do not sell, rent, or trade your personal data. However, we may share information with:
- Service providers (e.g., email marketing platforms, booking systems) that assist in our operations
- Legal authorities if required by law or to protect our rights and security
- Automated spam detection services when you submit comments or messages
We ensure third-party providers adhere to strict confidentiality and data protection standards.
5. Cookies & Tracking Technologies
5.1 What Are Cookies?
Cookies are small data files stored on your device when you visit our Website. They help improve functionality and user experience.
5.2 How We Use Cookies
We use cookies to:
- Remember your preferences and login details
- Analyse Website traffic and performance
- Detect and prevent security threats or spam
5.3 Managing Cookies
You can adjust your browser settings to refuse cookies. However, some features of our Website may not function properly without them.
6. Embedded Content from Third-Party Websites
Our Website may contain embedded content (e.g., videos, articles, social media feeds). Embedded content behaves as if you visited the third-party site directly, meaning they may:
- Collect data about you
- Use cookies or additional tracking technologies
- Monitor your interaction with their content
We are not responsible for the privacy policies of third-party websites.
7. How Long We Retain Your Data
- Comments & Metadata: Retained indefinitely to recognise and approve follow-up comments
- User Accounts (if applicable): Stored as long as your account is active
- Analytics Data: Retained for internal analysis and performance tracking
If you request deletion of your data, we will remove it unless required for legal reasons.
8. Your Rights Over Your Data
You have the right to:
- Request access to the personal data we hold about you
- Request corrections to inaccurate or incomplete data
- Request deletion of your personal information unless we are legally required to retain it
To exercise these rights, please contact us at support@sydneydyslexia.com.
9. Security Measures
We implement security measures to protect your personal data from unauthorised access, misuse, or loss. However, no method of transmission over the internet is 100% secure. You acknowledge that we cannot guarantee absolute security.
10. Links to Other Websites
Our Website may contain links to external websites. We are not responsible for their privacy practices, content, or security. Use of third-party sites is at your own risk.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will take effect immediately upon posting. We encourage you to review this page periodically.
12. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
support@sydneydyslexia.com
Sydney Dyslexia Pty Ltd, Suite 207, 11 Chandos St, St Leonards, NSW, 2065, Australia